GoAcara Privacy Policy

2. Information We Collect

We collect information that helps us operate and improve the Platform.

Information you provide

This may include:

• Name
• Email address
• Organisation name
• Contact number
• Event information you submit
• Venue details
• Images, logos and promotional materials
• Messages sent to us

Information collected automatically

When you use the Platform, we may automatically collect:

• Device type
• Browser information
• IP address
• Pages visited
• Date and time of access
• General usage analytics

This information helps us improve the reliability, security and performance of GoAcara.

3. How We Use Your Information

We use your information to:

• create and manage your account
• review and publish event submissions
• communicate regarding your submissions
• provide customer support
• improve the Platform
• detect fraud or misuse
• maintain Platform security
• comply with legal obligations

We may also use aggregated, anonymised data to understand trends and improve our services.

4. Information Displayed Publicly

If you submit an event for publication, information such as the following may appear publicly:

• Event title
• Description
• Date and time
• Venue
• Images
• Organiser name
• Official website or registration links
• Contact information that you choose to publish

Personal information that is not intended for public display will not be published without your consent.

5. Sharing Your Information

We do not sell your personal information.

We may share information only where necessary:

• with trusted technology providers who help operate the Platform
• where required by law
• to protect the safety, rights or property of GoAcara or others
• during business restructuring or legal succession, where applicable

Any third parties engaged by GoAcara are expected to handle personal information responsibly.

6. Cookies and Analytics

GoAcara may use cookies and similar technologies to:

• remember your preferences
• improve website performance
• understand how visitors use the Platform
• measure service reliability

You may disable cookies through your browser settings, although some features may not function properly.

7. Data Security

We take reasonable technical and organisational measures to protect your information from:

• unauthorised access
• accidental loss
• misuse
• alteration
• disclosure

However, no online service can guarantee absolute security, and users should also take reasonable steps to protect their own accounts.

8. Data Retention

We retain personal information only for as long as reasonably necessary to:

• provide our services
• comply with legal obligations
• resolve disputes
• enforce our Terms of Use

When information is no longer required, we will securely delete or anonymise it where practicable.

9. Your Rights

Subject to applicable Malaysian law, you may request to:

• access your personal information
• correct inaccurate information
• update your account details
• request deletion of your personal information where appropriate
• withdraw consent where processing is based on consent

Some requests may be subject to legal or operational limitations.

10. Children's Privacy

GoAcara is not intended for children under the age of 13 without parental or guardian supervision.

If we become aware that personal information has been collected from a child without appropriate consent, we will take reasonable steps to remove it.

11. Third-Party Services

Our Platform may link to third-party websites, ticketing services or social media platforms.

These services operate under their own privacy policies. GoAcara is not responsible for the privacy practices of third-party websites or services.

12. International Data Processing

Your information may be processed using secure cloud infrastructure or service providers located outside Malaysia where appropriate safeguards are in place.

We will take reasonable steps to ensure your information remains protected.

13. Changes to This Privacy Policy

We may update this Privacy Policy from time to time.

The latest version will always be published on the Platform with the updated revision date.

Continued use of GoAcara after changes are made constitutes acceptance of the revised Privacy Policy.

14. Contact Us

If you have questions or requests relating to your personal information, please contact us:

GoAcara

Email: go.acara25@gmail.com

Website: https://goacara.com.my

Our Privacy Commitment

GoAcara is built on trust.

We collect only the information reasonably necessary to operate the Platform, improve discovery and support our community. We do not sell personal information, and we strive to steward data responsibly, securely and transparently as we help connect people with the events and experiences that make Sarawak vibrant.

This Privacy Policy is intended to comply with the Personal Data Protection Act 2010 (PDPA) of Malaysia.